Terms of Use

The system is offered by Fullturi Company LTDA (CNPJ 39.243.939/0001-12, Av. Paulista, 1471, Conj. 511, Bela Vista, São Paulo/SP, Brazil). By creating an account, or by using the system, you declare that you have read and accept these terms. If you use it on behalf of a company, you declare that you have the authority to accept them for it.

Products and services sold on the fullturi.com website (such as website creation) have the conditions shown at purchase, which apply together with these terms.

FullturiFlow brings together, in one place, marketing tools for companies and agencies:

• management of projects, tasks, schedule and finances;
• editorial calendar and content creation with artificial intelligence support;
• scheduling and publishing on social networks (Instagram, Facebook and YouTube), from accounts you connect;
• reading and analysis of ad data (Meta Ads and others), when you connect those accounts;
• CRM and customer service, including WhatsApp, AI agents, campaigns and proposals, depending on the plan.

Available features vary by plan and may evolve. We may create, change or withdraw features, giving reasonable notice when the change affects what you use.

You must be 18 or older and have legal capacity. Provide true information and keep it up to date. You are responsible for everything that happens in your account, for keeping your password secret and for granting access only to those who should have it; we recommend turning on two-step authentication. Tell us promptly if you suspect unauthorized access.

Whoever administers an organization is responsible for inviting and removing people, and for what their team does in the system.

The system is paid by subscription, on the plans and prices shown at contracting. Billing is recurring, on the plan's cycle, and processed by Stripe. Prices may be adjusted; we will give at least 30 days' notice, and you may cancel before the new price applies.

Some plans include a trial period. When it ends, if no plan is contracted, access is limited until you contract one. If a payment fails, we try again and, if it persists, we may suspend access; your data is kept for a reasonable time for you to regularize.

Prices do not include taxes that the law assigns to you. Use of AI with your own key, and the costs of external providers (OpenAI, Anthropic, Google, Meta Ads and others), are charged by them directly to you and are not included in the plan.

You may cancel the subscription whenever you want, in the system. The cancellation takes effect at the end of the cycle already paid: until then, access continues. We do not give a pro-rata refund of the current cycle, subject to the rights the law gives you.

If you contracted as a consumer, at a distance, the right of withdrawal of Brazil's Consumer Defense Code (art. 49) applies: within seven days of contracting, you may withdraw and receive back what you paid.

You agree not to use the system to:

• violate the law or third-party rights, including privacy, image and intellectual property rights;
• send bulk messages, spam, or approach people who have not given a legal basis to be contacted;
• break the rules of WhatsApp, Meta, Google or other connected platforms;
• publish unlawful, misleading, discriminatory or fraudulent content, or content that disrespects children's rights;
• try to access other organizations' data, bypass limits, overload the system, extract data in bulk or reverse-engineer it;
• resell or sublicense access without written authorization.

In case of violation, we may limit, suspend or end access, and notify the authorities when the law requires.

The system connects to third-party services that you choose to connect. By connecting a Page, an Instagram account, an ad account, a calendar or a WhatsApp number, you declare that you have the account holder's authorization to do so, and you agree to comply with each platform's terms and policies.

Those services have their own rules and limits (for example, the per-account publishing limit on Instagram, Meta's app review and WhatsApp's customer service windows), which may change outside our control. We do not guarantee that a connection, a publication or a feature will remain available, and we are not liable for unavailability, limitation or blocking decided by the platform. Fullturi is not affiliated with or endorsed by Meta, Google or WhatsApp.

Publishing videos to YouTube uses the YouTube API Services. By connecting a channel and publishing from here, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).

You can disconnect an account at any time (see the Privacy Policy, section 12).

The content you register, upload, generate or publish is yours, and you are responsible for it. You give us the permission needed to store it, process it and send it to the platforms and providers you yourself chose, solely to provide the service.

The system uses third-party artificial intelligence to produce texts, pieces and images. AI can make mistakes, invent information or repeat content similar to others'. Review everything before publishing or sending, especially promises, numbers, prices and statements about people. When the platform asks, mark the content as AI-generated; the system offers that option when publishing to Instagram and YouTube.

You are responsible for having the rights to what you send to the AI (texts, brands, reference images) and for using the result according to the AI provider's terms. We do not guarantee sales results, reach or ad performance.

When you use the CRM, WhatsApp, campaigns and the client register, you decide which personal data of third parties enters the system and for what: you are the CONTROLLER of that data, and Fullturi is the PROCESSOR, which handles it on your behalf, under the LGPD.

You agree to have a legal basis to process and contact those people (for example, consent for marketing messages), to respect unsubscribe requests, and to meet data subjects' rights. We process that data only to provide the service and following your instructions; we keep it confidential, apply the security measures described in the Privacy Policy, use the suppliers listed there as sub-processors, help you answer data subjects' requests and, when you close the account, delete or return the data, except what the law requires us to keep.

The system, the code, the brands, the design and the texts of Fullturi belong to Fullturi Company or to those who license them to us. You receive a personal, limited, revocable, non-exclusive license to use the system while the subscription is active. The content you create remains yours.

We work to keep the system online, but it may become unavailable due to maintenance, supplier failure or reasons beyond our control. Unless a written contract says otherwise, there is no guarantee of continuous availability. Support is provided through the channels shown in the system, during business hours.

To the extent permitted by law, Fullturi is not liable for indirect damages, lost profits, loss of opportunity, nor for losses caused by content you published, by decisions of third-party platforms, by misuse of your account or by events beyond our control. Where we are liable, the liability is limited to the amount you paid for the system in the 12 months before the event.

Nothing in these terms waives rights that the law does not allow to be waived, such as those of the Consumer Defense Code where it applies.

You may close the account whenever you want. We may suspend or end access in case of violation of these terms, security risk, authority order or non-payment. On termination, you may export your data for a reasonable period, after which it will be deleted as described in the Privacy Policy.

We may update these terms. We will notify you in the system or by e-mail, at least 30 days in advance when the change is relevant. Continuing to use the system after the effective date means accepting the new version; if you disagree, you may cancel.

These terms are governed by the laws of Brazil. The courts of the city of São Paulo/SP are elected to resolve disputes, without prejudice to the consumer's right to sue in the courts of their own domicile.

Questions about these terms: [email protected] or WhatsApp +55 79 99116-7468.